Contact Us

The Office of Financial Aid is here to assist you as you navigate the financial aid process.  Many of your answers are available on our website (including our chatbot), but you may still want to contact someone in our office.  Questions regarding tuition, student accounts, and refunds can be answered by the Bursar Office.  The Bursar Office contact information can be found here.

Ways to Reach Us

Office hours:  Monday through Friday, 9AM to 5PM (We will open at 10AM on Fridays in June and July for staff training.)

Call:  You can call us at (972) 883-2941.

Email:  [email protected]   Please send emails from your UT Dallas assigned email account and include your full name and net ID in the body of your email.  If you do not know your net ID, please include your full name and date of birth.   Email responses will be sent to your UTD email address.

Come in:  We have rooms available in the Student Services Building (SSB) where you can have a virtual meeting with a financial aid or veterans’ benefits advisor during our open hours.  Please check in at the Welcome Desk on the first floor of the SSB.

Financial Aid Advisor Listing

First Letter of Your Last Name


Financial Aid Counselor A-E

Crystal Matthews-Johnson

Financial Aid Counselor F-L

Sara Metz

Financial Aid Counselor M-R

Chasity Doggett

Financial Aid Counselor S-Z

Sara Metz

Third-Party Scholarships

Scholarship Processing Team

Federal Veterans Benefits

Brad Powell

Hazlewood Exemptions

Brad Powell


Student Account Information

Payment Options

Bursar’s Office


Bursar’s Office


Administrative Team

Associate Director

Carmen Tanner


Sarah Dorsey